1. Service or Order Cancellation Window

You may request cancellation of an order or design service before work has started or the product has been dispatched, as applicable. Once design work has commenced, materials have been prepared, or an order has been handed over for shipment, cancellation may no longer be possible or may be subject to applicable charges. Please contact our support team to discuss the available options.

2. Fraudulent or Suspicious Transactions

Virosh Designs may review, hold, decline, or cancel an order or service request where there are reasonable grounds to suspect fraud, unauthorised payment, misuse of promotional offers, or a breach of our Terms & Conditions. Where appropriate and permitted by law, we may take reasonable steps to protect our customers and business. If payment has been collected for an order or service that we cancel, any refund due will be processed in accordance with applicable law.

3. Discounts and Coupons

Promotional codes, discount coupons, and special offers provided by Virosh Designs may be subject to specific conditions, including:

• Minimum order value or service package requirements.
• Single-use or account-specific restrictions.
• Validity periods and product or service exclusions.

Unless otherwise stated, only one promotional offer may be applied per order or service booking. Coupons and promotional codes may not be sold, transferred, or reproduced except where the offer terms expressly permit it. We may verify coupon validity and take reasonable action where fraudulent use is suspected. Promotional terms are subject to applicable Indian consumer-protection laws.

4. Payment Terms

Orders and services must be paid for using the payment methods communicated during checkout or the service booking process. Available payment methods may vary depending on the payment provider. The total payable amount, including applicable taxes and other charges, will be communicated before payment confirmation. Payments will be processed in the currency specified during the transaction.

5. Refunds for Cancelled Orders or Services

If an order or service is successfully cancelled and payment has already been collected, any refund due will generally be made to the original payment method, subject to payment-provider procedures and applicable law. For customised products or design services where work has already commenced, the refund amount may depend on the work completed and the terms agreed at the time of purchase. Processing times may vary depending on the payment provider and financial institution.

6. Governing Law

This policy is governed by the laws of India. Subject to mandatory consumer-protection laws and the jurisdiction of authorities legally competent to hear a dispute, courts with competent jurisdiction in Tamil Nadu, India may hear disputes relating to this policy.

Summary

• Cancellation requests should be submitted before work begins or dispatch takes place.
• Orders already dispatched or services already in progress may not be cancellable.
• Orders may be reviewed or cancelled where fraud is reasonably suspected.
• Promotional offers are subject to their stated terms and conditions.
• Refunds for cancelled orders or services are handled in accordance with applicable law and agreed terms.